Set up payment issues on your account

If you endeavour to buy something on Google Play only your payment is declined or won't process, try the steps below.

Troubleshoot Payment and Social club Problems

If yous've bought something then accept a problem with or question nearly it, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your contour, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you have a red alert, enter your payment information and wait for the team to respond.

    Google Pay notifications

  4. Check your electronic mail for the review results.

Endeavor to pay with a different payment method

If at that place'due south a trouble with i payment method you tin can attempt paying with a different one.

  1. On your Android phone or tablet, open the Google Play Shop app Google Play.
  2. Become back to the item you want to purchase & tap the price.
  3. Tap the current payment method.
  4. Cull a different payment method or add a new ane.
  5. Follow the onscreen instructions to complete your purchase.

Prepare credit and debit card errors

In that location may be a problem with your credit or debit carte if you see one of the following error messages:

  • "Unable to process payment: low carte du jour balance"
  • "Unable to consummate transaction. Please use another form of payment"
  • "Your transaction cannot be completed"
  • "Unable to consummate transaction: expired card"
  • "Correct this bill of fare info or try another menu"

To gear up these errors, try the post-obit steps:

Make sure your card & address information is up to appointment

Expired credit cards or quondam billing addresses are a common reason for payments non to piece of work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Find the payment method yous are trying to use for the purchase.
  3. Check the expiration appointment of the payment methods listed.
  4. Remove or update any expired payment methods.

Cheque that your card address matches the address in Google Payments

If your credit carte is registered to a unlike address that can cause the payment to be declined. Check the nada code matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to utilise for the purchase.
  3. ClickEdit.
  4. Bank check that the accost listed matches the billing address of your card.
  5. If needed, update the address.

And so, try your buy again.

Submit any extra information that is requested

If the fault message is followed past instructions for submitting additional information to Google, please submit information technology. Nosotros volition not be able to process the transaction on your business relationship without this information.

Check you lot have sufficient funds for the buy

Sometimes a transaction is declined because of insufficient funds. Check your account to make sure you accept enough to complete the buy.

Contact your banking concern or carte du jour issuer

Your card may accept specific restrictions which cause the transaction to be declined. Contact the institution that issued your card to inquire about the transaction and see if they know the reason for the reject.

Set errors with other payment methods (direct carrier billing, online banking, Google Play Residual, Gift Cards, and more)

If you lot see "Your payment was declined due to an issue with your account"

If you see this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more than data to protect your account against fraud.
  • Nosotros need a little more data to comply with European union police force (Customers from European Marriage member states only).

To aid set these bug:

  1. Go to the payments heart.
  2. Take action on any errors or requests in the payments middle.
    • You might demand to verify your identity before you can buy annihilation through your Google Account.
  3. Make certain your proper name, address, and payment data are up to date.

If you are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If y'all're having trouble paying through direct carrier billing, try the following:

  • Make sure yous're connected to your carrier network, directly or by wi-fi.
  • Make sure y'all've added direct carrier billing as a payment method.
  • Make certain you're using the local currency.

If you nevertheless have problems, contact your mobile telephone service provider for assist.

If you can't add a payment method or accept a problem with a unlike payment method

If you're having a problem with a different payment method, go to Google Payments to fix the issue.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for any notifications or requests for information & provide anything that's asked for.
  3. Check that your address is upwardly to date.
  4. Check that the payment methods listed are the ones you lot want to use.

Card is grayed out & says "verify on pay.google.com"

Your card was reported every bit stolen. Y'all must verify the card earlier yous can utilize it again:

  1. Become to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out carte.
  2. Click Payment methods.
  3. Adjacent to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, you'll find a temporary charge on your card statement forth with an 8-digit code.
  5. To consummate verification, go to pay.google.com and enter the 8-digit code.

If you effort to verify the payment method again:

  1. Ostend which card yous want to verify.
  2. Check how long ago yous tried to verify your card.
    • If less than 2 days: Wait up to 2 days.
    • If more than than 2 days: Cheque your carte statement. You should find a temporary accuse from Google called "GOOGLE Test," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You can't use this carte for this purchase. Try to make the purchase again with a dissimilar carte.

If the card you desire to use isn't listed, follow the on-screen instructions to add together a new card.

If y'all use dual SIM carte devices

Cheque if the right SIM carte is in slot one and remove any SIM card from slot 2.

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